You can delete your Snurkel account and the associated data whenever you want, from the app itself or by writing to us. Here is how to do it and what happens to your information.
1. From the app
This is the quickest route and deletion is immediate:
- Open Snurkel and sign in.
- Go to Profile and open your account settings.
- Tap Delete my account.
- Confirm with your password (not needed if you signed in with Google or Apple).
You will receive an email confirming that the account has been deleted.
2. Without the app installed
If you have already uninstalled Snurkel or cannot sign in, write to info@snurkel.com from the address you registered with, using the subject «DELETE ACCOUNT». You can also use the contact form on this website.
We will verify that the request comes from the account holder before proceeding.
3. What is deleted
- Your profile becomes inaccessible and the account is deactivated.
- Your email address and username are anonymised immediately and no longer identify you.
- All sessions and credentials on every device are removed.
- The link to Google or Apple is removed, if you used it to sign in.
- Your zones, interests and preferences are deleted.
4. What happens to your posts
Posts and comments you shared may remain on the service detached from your identity, as they are part of community conversations. If you would rather they were deleted too, say so in your request and we will remove them.
5. What we keep and for how long
We keep a minimal record of the deletion (an internal identifier, with no personal data) as evidence that the request was handled. Where a legal obligation applies — for example tax rules or handling potential claims — we may keep the strictly necessary information blocked for the period set by law.
6. Timescales
Deletion from the app is immediate. Requests by email are handled within a maximum of 30 calendar days, in accordance with the General Data Protection Regulation, although they are usually resolved in under 72 hours.
7. Contact and complaints
For any question about deleting your account: info@snurkel.com. If you believe we have not handled your request properly, you may complain to the Spanish Data Protection Agency (aepd.es).